Have a question for us? We would love to answer it.

What is the price of a gown and can I buy directly?

Retail pricing is at the discretion of each retail store. We do not sell directly to individuals so you will have to contact a retail store. They will be happy to assist you with ordering information and any other questions you may have. Please visit our store locator to find an authorized retailer in your area.

Can I receive a catalog?

Catalogs are available to view at any of our authorized retailers.

What sizes are available for the dresses?

All of our gowns are available in sizes 0-30.

What is the delivery time for an order?

Our standard delivery time for bridals gowns are 12-20 weeks and for prom is 8-12 weeks. For custom orders, please add 2-4 weeks to our standard delivery. Sometimes the order may be in stock or already coming in. Please contact a sale associate at one of our authorized retailers for more information.

Do you sell directly to a consumer?

We only sell to authorized retail stores. To find a store in your area, please visit our Store Locator.

For other questions or concerns, please contact your nearest authorized Madison James retailer. They are extremely knowledgeable about our collections and will be happy to work with you.